Microsoft is testing refunds for Xbox and Windows digital games


Microsoft Xbox One: Try a game, any game.

Sarah Tew/CNET

There’s nothing worse than buying a game, especially a $60 game, only to find out it’s not what you expected. (See: No Man’s Sky.)

For PC gamers, the digital download platform To smoke already offers a refund window where you can “return” a digital game. Now a a similar system is coming to Microsoft’s Xbox One and games purchased through Microsoft’s Windows app store.

Microsoft’s new plan, currently rolling out to select members of its Insider programs (who are essentially public beta testers), allows games to be refunded within 14 days of purchase, provided the game has been played for less than two hours. Additional downloadable content, aka DLC, is not eligible.


The new feature appeared when screenshots of the Insider Program update have been posted on Reddit Wednesday. Microsoft later confirmed the limited rollout.

“We’re always looking for new ways to improve the customer experience and regularly release new features to the Insider Program to encourage and foster fan feedback, which helps us test and refine features before they’re released. reach general availability,” Microsoft said. “Earlier today, we enabled self-service refund pilot testing for digital content through the Xbox and Windows Insider programs and these tests are currently limited to select Insider members.”

It’s unclear when the refund policy may expand to all Xbox and Windows players.

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